Customer Service

Shipping

The Ultimate Pillow ships through USPS to residential US addresses only. Sorry, but we can't ship to PO Boxes at this time. 

When you place your order, choose your preferred USPS method of shipping upon checkout, and we'll work to fulfill your order between 1 and 3 days from the time it is placed. 

Once your pillow is picked, packed, and on its way, we'll update you with the tracking number associated with your order.

Returns

We're sure you'll love your Ultimate Pillow. If you do need to make a return, we accept returns on unopened, unused products only, within 30 days of purchase. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Please allow time for item return and for your bank to credit the money back you your account.

In the unlikely even that you need to send The Ultimate Pillow back to us, simply log into your account, navigate to your order history, and choose that option from the actions list.

Customer Privacy

We take customer privacy and security very seriously. All payments are processed through a secure third party gateway to protect your personal and financial information.

We do use cookies to ensure that our customers are always getting the best possible user-friendly experience during their visit. We will never sell or disclose any information that identifies you to a third party without your prior approval.

Occasionally, we may send you an email when we need additional information from you to complete your order. If you don't recieve a confirmation email, it may have been sent to your spam or junk folder by accident -- adjusting your email filter settings can ensure you get your order as quickly as possible.

Periodically, we may notify you about new services, special offers, and other information we think you'll like. If you would rather not receive this information, simply tick the "unsubscribe" box at the bottom of the email, or send us a message below and we'll take care of it.

Customer Service

Wanna chat? Have a question, concern, or feedback for our team? Send us a message using the contact form below and we'll get back to you as soon as we can.

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